Be an active listener.

Be an active listener.

B The most important thing you can do when facing a customer, or anyone for that matter, is to engage in active listening. There is no greater way of displaying respect than listening attentively to what people have to say.  Lean forward to show interest....
Are you feeling overwhelmed?

Are you feeling overwhelmed?

When we are confronted with multiple priorities, all of which seem to be urgent, we sometimes freeze – like a deer caught in the headlights. It’s a case of paralysis by analysis as we try to decide where to start. If this happens to you, stop and take a deep breath,...