Organizing is the act of rearranging items that are in a disorganized, cluttered state so that everything can be retrieved quickly with less effort, maximizing both their utility and visual appeal. Time management refers to increasing both the efficiency and the...

The History of Time Management Dates Back to the Late 1800s People have always searched for better and more efficient ways of doing things, whether it involved a more effective way of trapping animals for food or a more efficient way of starting a fire with friction....

B The most important thing you can do when facing a customer, or anyone for that matter, is to engage in active listening. There is no greater way of displaying respect than listening attentively to what people have to say.  Lean forward to show interest....

We communicate with our whole body and our actions and behaviours must be consistent with what we are saying. Although the oft-used figures that came from Albert Mehrabian’s experiments have been convincingly debunked long ago, it is normally agreed that our body...

When we are confronted with multiple priorities, all of which seem to be urgent, we sometimes freeze – like a deer caught in the headlights. It’s a case of paralysis by analysis as we try to decide where to start. If this happens to you, stop and take a deep breath,...